TRAVEL OPERATIONS & SYSTEMS EXECUTIVE
SURREY — HYBRID | FULL TIME
UPTO £35,000
Travel Operations & Systems Executive job in Surrey within the travel industry, offering an excellent salary. This hybrid opportunity is ideal for a graduate with one to two years’ tour operator experience who wants to develop skills in project delivery, business analysis and travel technology.
▌ Do you?
Do you understand what goes into a holiday booking, from the travel arrangements and accommodation to the extras that complete the trip?
Have you gained experience within a tour operator and found yourself interested in how the systems and processes behind the bookings work?
Are you the person who spots an incorrect detail, asks why something doesn’t match and keeps checking until it makes sense?
And are you ready to use your travel knowledge in a new way, helping colleagues test systems, check information and improve everyday ways of working?
▌ Our Customer
Our customer is an established tailor-made tour operator looking for a curious, organised individual to support improvements to its booking systems and internal processes.
This opportunity will suit someone who has already built a practical understanding of tour operating and wants to move into projects and analysis.
You will contribute your knowledge of how holidays are booked while developing experience in testing, documentation, data checking and user support.
▌ The Role
You will help turn day-to-day travel knowledge into practical improvements, working with colleagues to understand how tasks are completed, check that systems work as expected and keep booking information accurate.
– Work with colleagues to understand their everyday tasks and document clear instructions for completing them
– Help record what teams need from their booking systems and track questions, changes and outstanding actions
– Help prepare and carry out system tests using realistic holiday booking scenarios
– Record problems clearly, share them with the appropriate colleagues and check fixes have worked
– Compare booking information across systems, checking details and investigating discrepancies
– Support the checking and preparation of customer, product and booking data
– Help colleagues with everyday system queries, recording issues and escalating those that need specialist support
– Create useful guides and support information, and keep project records and progress trackers up to date
▌ Experience Required
– A degree in a relevant subject, such as travel and tourism, business management or information systems
– Around one to two years’ experience working within a tour operator
– Practical understanding of holiday products, flights and ancillary services, and how they come together in a customer’s booking
– Experience using a travel booking or reservations system to create, amend or manage bookings
– Experience handling booking information and maintaining accurate customer, product or operational records
– Strong attention to detail, with a methodical approach to checking information and identifying discrepancies
– Confidence using Excel to organise, compare and check information, with a willingness to develop skills in lookups, pivot tables and data validation
– Clear written and verbal communication, with the ability to explain a query or problem accurately
– Good organisational skills, an inquisitive approach and enthusiasm for learning about systems and business improvement
▌ Benefits
– Hybrid working
– Excellent salary
– Discounted holidays
▌ Frequently Asked Questions
What is the salary for a Travel Operations & Systems Executive in Surrey?
This role offers an excellent salary plus bonus. Ambitions Travel Recruitment will share the full package with shortlisted candidates.
What does hybrid working look like in this role?
This is a full time hybrid role based in Surrey. Ambitions Travel Recruitment will confirm the office location and working pattern with shortlisted candidates.
Is travel industry experience required?
Yes — you will need around one to two years’ experience within a tour operator, including using a booking or reservations system. You should understand holiday products, flights and ancillary services, and how bookings are created and managed.
How do I apply through Ambitions Travel Recruitment?
Apply via this page. Ambitions Travel Recruitment reviews every application personally — no automated screening. Register at ambitionstravelrecruitment.com to be considered for future roles.
What does a Travel Operations & Systems Executive do?
A Travel Operations & Systems Executive helps a travel business improve its systems and ways of working. This includes documenting processes, testing booking scenarios, checking data, tracking actions and helping colleagues with system queries. Previous employment as a business analyst is not essential for this role.
Who are Ambitions Travel Recruitment?
Ambitions Travel Recruitment is the leading global recruitment agency dedicated exclusively to leisure travel. We place exceptional professionals at every level, from entry-level roles to C-suite appointments, across tour operating, luxury and tailor-made travel, safari, expedition and adventure travel, ocean and river cruise, ski, and UHNW concierge businesses. Our specialist leisure travel recruitment services cover the UK, South Africa, the GCC, Asia and North America. Founded by Fi Morrison-Arnthal with 35+ years’ experience.
Click here to apply for this Travel Business Analyst job, which is being recruited by Ambitions Travel Recruitment.
Ambitions Travel Recruitment is the leading global recruitment agency dedicated exclusively to leisure travel. We place exceptional professionals at every level, from entry-level roles to C-suite appointments, across tour operating, luxury and tailor-made travel, safari, expedition and adventure travel, ocean and river cruise, ski, and UHNW concierge businesses. Our specialist leisure travel recruitment services cover the UK, South Africa, the GCC, Asia and North America. With over 100 combined years of industry experience, we are trusted by global corporations, independent travel businesses, and growing operators to source hard-to-find specialists through a headhunting approach that reaches candidates who never appear on job boards.
▌ IMPORTANT
– If this role ticks your boxes and you’ve got the relevant experience, then click and apply
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– Due to the massive number of applications, we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles
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