PRIVATE TRAVEL CLIENT MANAGER / TEAM LEADER
LONDON — HYBRID | 1 DAY IN OFFICE PER WEEK
EXCELLENT SALARY + COMMISSION + BONUS
Private Travel Client Manager job in London within the luxury leisure travel industry, offering an excellent salary plus commission and bonus. This is a hands-on team leadership role covering premium tailor-made travel sales, HNW and UHNW client relationships and the development of a growing private travel team.
▌ Do you?
Do you thrive in a client-facing role where you create and sell premium, tailor-made travel for high-end leisure customers and build lasting relationships with repeat clients?
Do you enjoy leading, training and mentoring a growing team, setting the standard for service quality and helping each person develop?
Are you commercially aware, confident working to monthly sales targets and comfortable updating senior management on progress?
And importantly, do you bring a proactive, personable and adaptable approach to a fast-paced, collaborative environment where you can help shape a new department?
▌ Our Customer
Our customer is a London-based travel business with a growing private travel department, providing a premium, enhanced travel service for the personal travel of existing and new clients. The team designs bespoke journeys for high-end leisure customers, including HNW and UHNW individuals, supported by a preferred product network.
They are now seeking a Private Travel Client Manager / Team Leader to build and develop the team within this new department, helping to grow a portfolio of repeat clients while setting the service standards that define the brand. There are clear career and personal development paths, with the potential to lead a luxury travel department in future.
▌ The Role
In this role, you will take ownership of the private travel team and a portfolio of high-end clients, creating and selling premium travel while training, motivating and leading team members.
– Lead, train and mentor the private travel team, with regular 1-2-1s and feedback sessions
– Act as the point of escalation for customers where required
– Design and produce tailor-made, accurately costed premium travel quotes for HNW and UHNW clients
– Book flights, hotels, experiences, transportation and concierge-style enhancements
– Manage itinerary revisions, plus pre-departure and post-departure care
– Build and maintain strong relationships with existing and new clients to identify repeat business
– Achieve and exceed monthly sales, SLA and service KPIs
– Monitor the quality of team output and customer experience using established systems and processes
– Support sales and marketing activity, including client networking events and industry conferences
– Report regularly to senior management on progress against targets
▌ Experience Required
– Amadeus expert
– Strong knowledge of the premium leisure travel industry, including key suppliers, products and destinations
– Experience managing a portfolio of high-end leisure clients, including HNW and UHNW individuals
– Proven track record of achieving and exceeding sales targets
– Experience leading or managing a successful travel team
– Excellent communication, negotiation, influencing and relationship-building skills
– Commercially aware, organised and detail-focused, able to work independently
– Willing to work in the City of London office on a hybrid basis and attend industry events
▌ Benefits
– Hybrid working — 1 day in the London office per week
– Excellent salary plus commission
– Bonus scheme
– 25 days annual leave
– 2 days paid wellbeing leave
– Company laptop and phone
– Employee benefits programme
– Company socials and events
– Clear career and personal development path
▌ Frequently Asked Questions
What is the salary for a Private Travel Client Manager in luxury leisure travel in London?
An excellent salary plus commission and a bonus scheme. Ambitions Travel Recruitment will share the full package with shortlisted candidates.
What does hybrid working look like in this role?
One day per week in the London office, with the remaining days worked from home. Attendance at industry events may also be required.
Is luxury leisure travel experience required?
Yes. This role needs strong knowledge of premium leisure travel and experience managing a portfolio of high-end clients, plus experience leading or managing a travel team. GDS knowledge, with Amadeus preferred, is also required.
What does a Private Travel Client Manager do?
A Private Travel Client Manager designs and sells tailor-made premium travel to high-end leisure clients, including HNW and UHNW individuals, and manages those client relationships long term. In this role you will also lead, train and develop a growing private travel team.
How do I apply through Ambitions Travel Recruitment?
Apply via this page. Ambitions Travel Recruitment reviews every application personally. Register at www.ambitionstravelrecruitment.com to be considered for future roles.
Who are Ambitions Travel Recruitment?
Ambitions Travel Recruitment is the leading global recruitment agency dedicated exclusively to leisure travel. We place exceptional professionals at every level, from entry-level roles to C-suite appointments, across tour operating, luxury and tailor-made travel, safari, expedition and adventure travel, ocean and river cruise, ski, and UHNW concierge businesses. Our specialist leisure travel recruitment services cover the UK, South Africa, the GCC, Asia and North America. Founded by Fi Morrison-Arnthal with 35+ years’ experience.
Click here to apply for this Private Travel Client Manager job, which is being recruited by Ambitions Travel Recruitment.
Ambitions Travel Recruitment is the leading global recruitment agency dedicated exclusively to leisure travel. We place exceptional professionals at every level, from entry-level roles to C-suite appointments, across tour operating, luxury and tailor-made travel, safari, expedition and adventure travel, ocean and river cruise, ski, and UHNW concierge businesses. Our specialist leisure travel recruitment services cover the UK, South Africa, the GCC, Asia and North America. With over 100 combined years of industry experience, we are trusted by global corporations, independent travel businesses, and growing operators to source hard-to-find specialists through a headhunting approach that reaches candidates who never appear on job boards
▌ IMPORTANT
– If this role ticks your boxes and you’ve got the relevant experience, then click and apply
– If this role isn’t for you but you’d be keen to receive suitable job alerts, then register with us now www.ambitionstravelrecruitment.com
– Due to the massive number of applications, we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles
– Please visit our website www.ambitionstravelrecruitment.com for our full privacy policy which explains how we store and access your personal data and our candidate promise to never share your details with an employer without your prior consent etc.
